There has always been something of a paradox in the area of customer service. It is a cost center, not a revenue generator, so companies want to do get it done while spending as little as possible. But everyone knows that customer relations are absolutely vital to future sales and maintaining long-term relationships with buyers, so it needs to be done as well as possible.
While these dual objectives may seem at odds, modern solutions are helping to make them align. Technology has cut out a lot of the waste we saw with traditional operations, and hybrid call center implementation has brought new levels of both quality and efficiency into the landscape.
To show just how well this can all work, the following represent merely a few of the big-time cost benefits that can be achieved through call centers. [Read more…]